In cases where the weather conditions do not allow the excursion to take place, our company proceeds to refund the entire amount to the customer or, after consultation, a new day is planned.


In cases of cancellation of the excursion by the customer up to 10 days before its date, our company returns 50% of the total amount.


In cases where the cancellation by the customer has been made within the last 10 days before the date of the excursion, Afenter Crete keeps the entire amount.